As somebody once said of cultural diversity, “It is not the differences that cause conflict; it is the intolerance of differences.”
The increasing demographic diversity of the world is reflected in the changing workforce of today’s hotel industry. All regions of the world can be considered culturally diverse. The international nature of our business means it is rare for hotel guests and staff to be from the same culture.
Managing cultural divergences is not easy, but the rewards of doing it successfully are plentiful. A multicultural workforce is richer and more exciting, and can have an immensely positive impact on business.
Employers who make efforts to understand the differences in background and culture of their staff can utilize them to achieve a better product, a higher level of service or enhanced understanding of guests needs.
We compete in a global economy. As such we have to understand the dynamics of our global environment and respect the diversity of our humane resources.
“Learning to cope with the different challenges posed by different cultures is one of the most satisfying parts of the job. Without it, hotel management would get rather boring.”
The increasing demographic diversity of the world is reflected in the changing workforce of today’s hotel industry. All regions of the world can be considered culturally diverse. The international nature of our business means it is rare for hotel guests and staff to be from the same culture.
Managing cultural divergences is not easy, but the rewards of doing it successfully are plentiful. A multicultural workforce is richer and more exciting, and can have an immensely positive impact on business.
Employers who make efforts to understand the differences in background and culture of their staff can utilize them to achieve a better product, a higher level of service or enhanced understanding of guests needs.
We compete in a global economy. As such we have to understand the dynamics of our global environment and respect the diversity of our humane resources.
“Learning to cope with the different challenges posed by different cultures is one of the most satisfying parts of the job. Without it, hotel management would get rather boring.”
